Categories for Managing Difficult Situations

Three Performance Management Blind Spots Leaders Should Avoid

January 24, 2017 2:23 pm Published by Leave your thoughts

Managing staff member performance is challenging at best. Individuals come to work with a variety of skills, attitudes, and experiences that require leaders to be adept at adapting to varying needs by using customized approaches. One size does not fit all. Because performance management is complex and time consuming, it is easy for leaders to be blindsided by engaging in…

5 Overlooked Ways to Motivate Your Staff

March 9, 2015 7:06 pm Published by Leave your thoughts

Motivation is a complex topic. Because each employee has differing needs and drives, one size doesn’t fit all. Yet, everyone has a handful of basic desires: to make a contribution, to feel part of something meaningful, and to be acknowledged. Sometimes leaders forget to utilize those fundamental principles to create a motivating work environment. Here are some things you can…

How to Effectively Recover from a Significant Mistake

February 19, 2015 2:06 am Published by Leave your thoughts

No leader does everything correctly all of the time. Mistakes most typically involve misinterpretation of information leading to poor decision-making, not including the right people at the right time in important initiatives, intervening too late in a situation, demonstrating poor interpersonal behaviors that create defensiveness and a climate of disrespect, or not using resources wisely. A poorly executed recovery can…

5 Leadership Behaviors that Destroy Trust

February 3, 2015 2:11 am Published by Leave your thoughts

Trust is essential to a productive relationship between leaders and their staff members. Without it, the work environment becomes filled with fear and uncertainty. Trust is built through a pattern of trustworthy behavior that occurs consistently over a period of time. It can, however, be destroyed in a matter of minutes. Be aware of and avoid these trust-busting behaviors. Not…

How to Repair a Damaged Work Relationship

December 11, 2014 2:13 am Published by Leave your thoughts

We’ve all had encounters with co-workers that didn’t go well, yielding lasting negative consequences. The resulting tension in the air makes communication awkward and productivity often wanes. Realistically, some relationships are easier to repair than others, since you can’t force reconciliation. Making a sincere attempt to restore a damaged relationship, however, has a good chance of success if you follow…

Meaningful Ways to Give Thanks to Your Staff

November 21, 2014 2:14 am Published by Leave your thoughts

With Thanksgiving around the corner, now is a good time to think carefully about how you show gratitude to your staff for their contributions to the work environment. Research tells us time and time again that many don’t feel they are appreciated for their efforts, particularly as the pace of change accelerates in many organizations, causing long hours and extra…

How to Give Constructive Criticism with 5 Essential Steps

August 21, 2014 3:36 am Published by Leave your thoughts

Sometimes leaders have to be critical in an attempt to improve a situation created by staff, colleagues, or upper level leaders. How the message is delivered can make the difference between a productive conversation and a damaged relationship. Use this template to guide your thinking as you craft what you want to say when constructive criticism is necessary. 1. Describe…

5 Productive Ways to Deal with Conflict Every Leader Should Know How to Use

July 9, 2014 3:39 am Published by Leave your thoughts

Conflict is inevitable when people work together in an organization. In fact, it’s a good thing because it most often means that those involved care enough about the situation to express their differences or discontent. If mismanaged, however, it can lead to undesirable outcomes. By using the right approach in the right situation, leaders can effectively deal with conflict, increasing…

How to Receive and Respond to Critical Feedback

June 5, 2014 3:42 am Published by Leave your thoughts

Being open to what others have to say is one of the marks of a good leader. When the message is critical feedback, how leaders respond can either create on open communication environment or shut down interaction. While it may not always be easy to listen to criticism, it is essential to hone the skill of non-defensive listening and replying.…